Rating Management
Customers can rate and review both the products they buy and the sellers they buy from. Ratings build trust across the marketplace — sellers see their feedback, and the admin moderates everything before it appears on the storefront.
What you'll learn
- The two kinds of review and who can leave them
- Where a seller sees their ratings
- How the admin moderates reviews
Who can review
A review can only be left by a customer who has actually bought the product (or bought from the seller), and each customer can review a given product or seller once. Every review starts as pending and stays hidden until an admin approves it — so the storefront only ever shows vetted feedback.
The seller's view
- Seller reviews — a customer can rate a seller's service and shop. The seller sees these under Performance → Seller Reviews, with the customer, rating, title, description, status, and date.
- Product reviews — customers also review individual products; the seller finds reviews of their listings under Performance → Product Reviews. Both views are read-only — moderation is the admin's job.
Moderation (admin)
Reviews carry a status — Pending, Approved, or Disapproved — and the admin decides which go live:
- Seller reviews — under Marketplace → Sellers → Seller Reviews, the admin approves or disapproves reviews with the Update Status bulk action (select one or more rows), and can delete a review directly from its row.
- Product reviews — under Marketplace → Catalog → Product Reviews, the admin can view a review and approve / disapprove it, individually or in bulk.
Only approved reviews appear on the storefront.
TIP
Encourage buyers to leave reviews — a strong, approved rating history feeds into Featured Sellers and lifts your account health.