Payment Requests & Payouts

SellerAdmin

Customers pay the store, and the store pays each seller what they earned. A seller requests payment for each completed order. The admin pays the seller outside the store, for example by bank transfer, and records the payment here.

What a seller earns

For each order, a seller earns the invoiced value of their products, minus any discount and the store's commission, plus the tax. Shipping isn't included. See Commission.

Request payment

Sellers can request payment for an order once their part of it is Completed and there is something left to pay.

1. Go to Sales >> Orders.
2. Click Request Payment on the order's row.
3. Confirm.

You'll see Your payment request is submitted successfully. The order's Seller Payment Status changes to Requested, and the store admin receives a Seller Payment Request Notification email.

If any item in an order is refunded, even partly, the order's Seller Payment Status becomes Refunded. It can't be requested, and it leaves the admin's Payment Requests list. This also happens if the order was already paid.

Pay a seller

1. Go to Marketplace >> Sales >> Payment Requests.
2. Click Pay Now on the order.
3. In Payment to Seller, enter a Comment, such as your bank transfer reference.
4. Click Pay Now.

You'll see Seller is Paid successfully!. Each payment covers the whole amount still owed for that order. A transaction is recorded, the order's Seller Payment Status changes to Paid, and the seller receives an email. See Transactions.

The page lists only orders sellers have requested payment for. At the top:

Card	What it shows
Payable Orders	How many requested orders are waiting to be paid
Unpaid Payout Amount	How much is owed for those orders
Total Commission Earned	The commission on orders that have been paid
Unpaid Sellers	How many sellers are waiting to be paid, out of all sellers with requests or payments

Each order shows its number, date and status, the customer, the amounts, the seller and shop, and how much has been paid so far.

Pay several sellers at once

1. Go to Marketplace >> Sales >> Payment Requests.
2. Tick the orders.
3. Click Select Action >> Pay Now.

Each order is paid in full, with the comment Paid Out of system, and each seller receives an email for each order.

Payment statuses

The Seller Payment Status column on the seller's orders shows where each order stands. Team members see it only with the Payment Request permission.

Status	What it means
No status, with a Request Payment button	The order is completed and payment can be requested.
Invoice Pending	Nothing is ready to request yet, for example the order isn't invoiced.
Processing	Part of the order is invoiced, but it isn't completed yet.
Requested	The seller has requested payment.
Paid	The store has paid the seller for the order.
Refunded	Something in the order was refunded, so it can't be requested.
Canceled	The seller's part of the order was cancelled.

Good to know

• The store doesn't send the money. Pay the seller first, then record it here.
• There is no way to pay part of an order's amount from this page.
• Sellers follow their payments on Transactions.

Permissions

• Team members need Orders with Payment Request to request payment.
• Admins need Marketplace >> Sales >> Payment Request with Pay.