Appearance

Seller Shop Page ​

CustomerSeller

Every seller has a public shop page with their products, reviews and store policies. It opens at /marketplace/ followed by the seller's slug, for example /marketplace/urban-threads.

Customers reach it from the Sold By link on a product, from the featured sellers, or from a link the seller shares. Sellers open their own with Visit Shop in the Seller Panel.

A seller's shop page

The top of the page ​

  • The seller's banner, logo, business name and address.
  • Their star rating and number of reviews.
  • Share, which lists the seller's social media links.
  • Contact, to send the seller a message by email.
  • Report Issue, for customers who bought from the seller, when the store lets customers report sellers. See Seller & Product Flagging.

When the store has Show Red Flag switched on, a red flag next to the name means customers have reported this seller more often than the store allows. It counts every report the seller has received.

Contact the seller ​

  1. Click Contact.
  2. Enter your Name, Email, Subject and Query.
  3. Click Submit.
The Contact form on a seller's shop page

You'll see Your query has been submitted successfully. The seller receives your message by email and can reply to your email address. Anyone can use this form, without signing in.

To keep a conversation with a seller in your account instead, use Communications.

Products ​

The Products tab lists the products the seller created, with how many there are.

  • Use the filters on the left, including a Price range, to narrow the list.
  • Use Sort By to order products from A-Z, Z-A, newest, oldest, cheapest or most expensive.
  • Choose how many to Show per page, and switch between grid and list.
  • Use Search for Products to search this seller's products.
  • Click Load More to see more.

Catalog products the seller sells as their own don't appear here. Customers find those offers on the product's own page. See Shopping Across Sellers.

Reviews ​

The Reviews tab shows the seller's average rating, how the ratings split across one to five stars, and the five latest approved reviews. When there are five or more, click View All Reviews to see the rest.

Review a seller ​

Customers who have ordered from the seller can review them once.

  1. Sign in to your customer account.
  2. Open the seller's shop page and click the Reviews tab.
  3. Click Write a Review.
  4. Choose a star rating, and enter a Title and Comment.
  5. Click Submit.
The Write a Review form for a seller

You'll see Seller Reviewed successfully. Your review appears once the store admin approves it. See Reviews & Ratings.

About ​

The About tab shows the seller's business description, any other details the store shares publicly, and their Shipping Policy, Return Policy and Privacy Policy when the seller has written them.

The About tab with the seller's policies

Sellers edit all of this on Manage Profile.

When a shop page isn't available ​

A shop page can't be opened when:

  • the store doesn't make seller shops public (Show Publicly in Sellers settings);
  • the seller isn't approved, or is suspended;
  • the seller doesn't sell on the channel you're browsing;
  • the store uses subscription plans and the seller has no active plan;
  • the marketplace is switched off.