Appearance

Order Management ​

When a customer buys a seller's product, the order appears in the seller's Sales → Orders. From there the seller works their part of the order end to end — invoicing, shipping, and requesting payment — while the admin keeps oversight of the whole marketplace order.

What you'll learn

  • What the orders list tracks
  • How to process an order: invoice, ship, cancel
  • How a seller's earning and payment status flow

The orders list ​

Open Sales → Orders. Each row is an order containing this seller's items, with columns for the order ID / date / status / customer, items / payment / shipment, gross amount / discount / commission, and seller earning / seller payment status.

Seller orders list

The commission and seller-earning columns make it clear, per order, how much the marketplace keeps and how much you're owed (see Commission Management). Row actions surface exactly what an order needs next — Schedule Pickup, Print Label, Request Payment, Transaction, or View Order — each appearing only when it applies.

Sellers see only their own items

In a multi-seller order, each seller sees and processes only the items they sold, with money columns drawn from their own slice of the order. The admin sees the complete order across all sellers.

The order detail page ​

Open an order with View Order to see everything about it — the items with their ordered / invoiced / shipped / refunded quantities, the totals (with the seller's earning and commission broken out), and the customer's addresses and chosen shipping and payment methods.

Seller order detail

The header carries the fulfilment actions, each shown only when it's available and permitted:

  • Invoice — raise an invoice for your items (you can invoice partial quantities).
  • Schedule Pickup / Shipment — ship the items through a fulfilment carrier.
  • Cancel — cancel the order (or your items in it) when it can't be fulfilled.

As you invoice and ship, the Invoices, Shipments, and Refunds tabs fill in.

Shipping an order ​

Selecting Schedule Pickup opens the shipment form. You enter the quantity to ship per inventory source, pick a Carrier, and choose the Product Ordered Source.

Create shipment form

What you see next depends on the carrier:

  • Manual (Own Arrangement) — you arrange your own courier and simply type the Carrier Title and Tracking ID.
  • Label-capable carriers — a Parcel section (weight and dimensions) appears; a shipping label is bought on submit, tracking is filled in automatically, and the shipment card shows a Download label button and the label cost.
  • Pickup-capable carriers — a Collection section appears to book a courier pickup (either from published time slots or a ready/close window) with a pickup date and instructions.

If a carrier can't be booked, the shipment is still saved and marked Not Booked so you can retry — nothing is lost. See Fulfilment Carriers for how carriers are set up.

Getting paid ​

Once you've fulfilled and invoiced an order, its seller payment status tracks whether you've been paid. Use Request Payment on a completed order to ask the admin for your earnings — see Payment Management. Settled payouts show a Transaction link.

TIP

Invoice and ship promptly — a healthy fulfilment record feeds into Seller Account Health, which the admin uses to keep the marketplace reliable.