Choosing a Plan

Seller

When the store uses subscription plans, each seller needs an active plan to sell. A plan sets how many products and team members you can have, the commission the store takes, and which parts of the Seller Panel you can use.

Without an active plan

• You can only open My Profile and Plans in the Seller Panel.
• Your team members can't open anything in the Seller Panel.
• Your products aren't shown to customers.

While the store uses plans, every seller lands on My Profile after signing in.

See the available plans

Go to Plans >> Available Plans.

If you have a plan, the page starts with Current Plan. Each plan card shows:

• the plan's name, with a star when the store recommends it;
• its price and how many days it lasts;
• Max Products, Max Staff Ids and Admin Commission;
• under Permissions, every part of the Seller Panel. Parts the plan doesn't include are shown in red with a cross.

Buy a plan

1. Go to Plans >> Available Plans.
2. Click a plan. Its details open, with the description, the product types you can sell and the full list of permissions.
3. Click terms and conditions to read the store's terms.
4. Tick I have read and agree with terms and conditions.
5. Click Proceed.
6. For a paid plan, choose a payment method and complete the payment.

What happens next depends on the plan and how you pay:

Plan or payment	Result
A free plan	It is active straight away. The free plan is offered only until you have had a plan that became active.
PayPal	The plan is active once the payment goes through.
Another payment method, such as Money Transfer	The plan stays Pending until the store admin approves it. Cash On Delivery isn't offered for plans.

When you already have a plan:

• Buying a plan while you're on the free plan ends the free plan straight away.
• Buying a plan cancels any plan of yours that is still Pending.
• Otherwise, the new plan starts when your current plan ends. You can't switch paid plans part-way through.

If you leave the free plan and pay offline, you have no active plan until the admin approves the new one.

Your plan history

Go to Plans >> History to see every plan you have had, with its Status (Active, Pending, Expired or Canceled), start and end dates, payment method and price.

What your plan controls

Plan detail	What it means for you
Max Products	How many products you can list. At the limit, creating a product or a bulk upload shows You have reached max limit of … products., and the admin can't approve products past it.
Max Staff Ids	How many team members you can add. See Users & Roles.
Admin Commission	The commission the store takes from your sales while the plan is active.
Product Types	The kinds of product you can create and sell.
Permissions	The menus you and your team can use.

When your plan ends

• You receive reminder emails 9, 7, 3 and 1 days before your plan ends, and on desktop screens the Seller Panel header shows Subscription expires in: with a countdown for the last nine days. Both stop once your next plan is active. Buy your next plan before then to keep selling.
• When a plan ends without another one to follow, you are back to My Profile and Plans only, and your products are hidden from customers.
• If a new plan allows fewer products than you have, the products over the limit are switched off and need the admin's approval again.

Plan emails

Email	When
Subscription Created	You buy a plan
Subscription Activated	Your plan becomes active
Subscription Cancelled	The admin cancels your plan, or you cancel a PayPal payment
Subscription Expired	Your plan ends
Subscription expires in … day(s)	9, 7, 3 and 1 days before your plan ends

No email is sent when a plan is cancelled because you bought another plan, or because the admin deleted the plan.

For how the admin sets up plans, see Plans & Subscriptions.